Shipping policy

La Noisette Ltd Shipping Policy

Damages and issues

Please inspect your order upon Delivery & Pick-up and let us know immediately if the cake is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How much is shipping?
This is calculated during checkout once we know where your order is going.

Where do you ship?
New Zealand only.

Discount code
You can use this on the payment step during checkout.

Have a gift voucher?
You can use this on the payment step during checkout.

Refunds

Cake orders cannot be cancelled less than 48 hours of the pickup date. If orders are cancelled any later than this, we cannot process a refund or change the pick-up date. If your cancellation is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Non-returnable items

As our products are perishable goods, these items cannot be returned. Please get in touch if you have questions or concerns about your specific item. (see more in our Refund policy)